BPOS-Live has designed different levels of support & maintenance contracts to better help our customers. Each of the contract types has its typical deliveries and is based on the type of service that need to be supported.
Step in Partner Contract
Partner contract for customers and/or white labelers to start the collaboration with BPOS-Live without taking any commitment but having support available when needed. A perfect match for your needs is set up and flexible pay as you grow models are in place.
Cloud4SME support contract
For those organizations that will be using BPOS-Live services and want product support for one or more services. This type of support contract can also be integrated with BPOS-Live business consultancy and development services.
First-line support contract for White Labelers
For those organizations who are white labeler of the platform of BPOS-Live but who are not interested in doing first line support themselves, BPOS-Live can perform these services for them.
Maintenance contract for eXtendASP
For those organizations that will be using ExtendASP for their provisioning services, but who need additional on-line support for their service provisioning we have designed a specific contract that will help them during office hours.
Maintenance contract for HMC & IT infrastructure
For those organizations that have an own HMC or IT infrastructure platform to deliver their services and need support for the underneath infrastructure to make sure that a competitive SLA can be guaranteed to their customers.
Design-Build-Maintain contract for ISV’s
For ISV’s who enter into an application cloud enablement project and need support to design, build and/or maintain their application into the cloud.
Of course BPOS-Live can always discuss together with you a custom support plan in order to meet your business needs and wants.
Availability of all type of contracts is the EMEA region.
For further information, please don't hesitate to contact us.
